As of the mid-1990s the lesson has still not been learned. An “information superhighway” is proclaimed without any concern about the traffic jams it can produce or the parking spaces it will require. Nothing in the new technology increases the number of hours in the day or the capacities of human beings to absorb information. The real design problem is not to provide more information to people but to allocate the time they have available for receiving information so that they will get only the information that is most important and relevant to the decisions they will make. The task is not to
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