try not to measure things as good or bad, just to look at things from the client’s point of view. ‘Okay, you went to detox for two days … was that a good thing for you?’ Not, ‘How come you didn’t stay longer?’ I try to take my own value system out of it and look at the value something has for them. Even when people are at their worst, feeling really down and out, you can still have those moments with them. So I try to look on every day as a little bit of success.”