Go through your description and take out any qualifiers or excuses. For example, “She claimed she was insulted” should read, “She felt insulted.” Items such as “He did the same thing to me once” or “She made it into a bigger deal than it was” should be omitted entirely. Summarize the harm the other person sustained both tangibly and emotionally. For example, if you criticized a fellow employee unfairly and that person was fired as a result, you should mention aspects such as his or her economic hardship, the time and effort the person will need to invest in order to find another job, the blow
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