Lance Willett

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You don’t have to mandate feedback or ideas, just ask for volunteers. People don’t necessarily want to contribute, but they do want the choice of being able to contribute. There will be a reasonable number of people who want to actively help, either by offering ideas or in actually driving the process, so try letting them.
Predictable Revenue: Turn Your Business Into A Sales Machine With The $100 Million Best Practices Of Salesforce.com
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