By listing impacts on the second level of a map, we consider the desired changes in the behaviour of actors. This leads to better plans and helps with prioritisation. Different actors could help us or obstruct us in many ways on our route to achieving the key business objectives. Some of the impacts will be competing, some conflicting, some complementary. We do not necessarily have to support all of them, but without considering delivery scope in the context of these activities it is very difficult to prioritise and compare deliverables. The hierarchical nature of the map clearly shows who
...more
