Looking back over our own years as managers, we’ve both concluded that we were off-track on this subject. We spent far too much of our time trying to get things done and not nearly enough time asking the key question, “Ought this thing to be done at all?” The steady-state cheeseburger mentality barely even pays lip service to the idea of thinking on the job. Its every inclination is to push the effort into 100-percent do-mode.
