Speaking of software, that industry has accustomed its clients to accept in-house-developed application programs with an average defect density of one to three defects per hundred lines of code! With sublime irony, this disastrous record is often blamed on poor quality consciousness of the builders. That is, those same folks who are chided for being inclined to “tinker forever with a program, all in the name of ‘Quality’” are also getting blamed when quality is low. Let’s put the blame where it belongs. He who pays the piper is calling for a low-quality tune. By regularly putting the
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