The Devil in Silver

by Victor LaValle

hospital had acquired the wrong program for their system.

So why on earth had New Hyde Hospital arranged to purchase and use this fantastically inappropriate software? Because most systems (particularly a public hospital’s IT department) barely work. Which means that most systems regularly fail.

“Peter Benchley felt guilty about Jaws for many years after it came out. He turned into an activist for sharks!”

With rules that defied all common logic; people employed to help you who are unable, really, to even hear you; the sense that the system’s goal is only to keep trouble contained.

“One day the truth came to me. A wise man once said that every system is designed to give you the results you actually get.