Gillian

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INNOVATE When conflict is approached at the position level, the top of the iceberg, there are only two ways out. Either one person loses and the other wins, or both compromise and give up something important to them. Neither of these alternatives is appealing. The Sage approach is not about compromise. It is about going deeper in the pyramid to discover underlying needs and aspirations and then devising creative solutions that address those needs and aspirations in both individuals. It is about expanding the pie before dividing it.
Positive Intelligence: Why Only 20% of Teams and Individuals Achieve Their True Potential AND HOW YOU CAN ACHIEVE YOURS
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