We are often reluctant to empathize with someone else’s point of view because we worry that by doing so we are legitimizing and encouraging their position and downplaying our own. I needed to have Susan and Patrick decouple these two. Empathizing with someone who has just stubbed their toe doesn’t mean you are rewarding their carelessness or encouraging them to do it again. It simply means you are feeling their pain and letting them know it. Empathy should be decoupled from problem solving or deciding on a solution; it is a critical stand-alone Sage power that makes people more willing to
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