The operations processes are the way you make your product or provide your service to your customer. There are typically one to three core processes within operations (e.g., project management, logistics, warehouse, distribution, service technicians, account management, service delivery, production, quality control, customer service). The accounting process is the flow and management of all monies coming in and going out. The customer-retention process is the proactive way that you take care of your customers after your product or service has been delivered and the way you retain
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