You cannot embark on this journey if you’re not willing to be vulnerable. You have to let your guard down to see your organization for what it is. Eliminate the facade with your leadership team, and invite openness and honesty. The leader who feels he has to have all of the answers and can never be wrong is completely missing the point. Being open-minded means being open to new ideas and being ready to change for the better. When your arms are folded, the wall is up and there is no getting in. The mind is like a parachute—it has to be open to work.
