One helpful context when identifying is to understand that there are three types of issues. One is a true problem that has to be solved. The second is information that needs to be communicated and agreed to by the team. The third is an idea or opportunity that needs feedback, brainstorming, insight, and/or a green light from the team. As a result, in the identify step, it’s the issue owner’s responsibility to make it clear what type of issue it is and what is needed.
