Traction: Get a Grip on Your Business

by Gino Wickman

Three types of resolutions will emerge from an issues-solving session. The first is when the issue is solved and requires action. For instance, “John is going to revise the accounts receivable past-due letter to include the new language.” In this case, John takes the action item and completes it, and it is solved. The second is when the issue is merely awareness, and the conclusion is that everyone concurs with that awareness. For instance, “Okay, so we all agree that meetings will start on time.” The third is when the issue needs more research or facts. In this case someone is assigned an action item to do the research and bring it to a subsequent meeting. For example, “Bill will gather the client data for the last two years, and we will make the issue a top priority in next week’s meeting.”