the rule generated the kind of positive energy and culture that attracts higher caliber employees who want to work in a positive environment. It also helped weed out negative employees since they just didn’t fit in anymore. The company also spent less time kicking people off the bus, since most of the “wrong” people just got off by themselves. Even better was the fact that most of the wrong people stayed off the bus in the first place. Because managers talked about the No Complaining Rule during the hiring process, it scared most of the “wrong” people away.
