The No Complaining Rule: Positive Ways to Deal with Negativity at Work (Jon Gordon)
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every complaint represents an opportunity to turn something negative into a positive.
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Jim’s idea of building a positive culture was buying the employees pizza once a month. She tried to talk to Dan about making their culture a priority, and he would listen but nothing would get done.
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“our problem is negativity, and we have no one to blame but ourselves.
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negativity starts to breed and grow and, eventually, like a cancer it will spread if you don’t address it.
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we must quickly fill them with positive communication and positive energy. People don’t just want to be seen and heard. They want to hear and see,
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is negativity and our negative culture, and we need to address this immediately.”
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Let go of the past. Stop being disappointed about where you are and start being optimistic about where you are going. Focus on the future. Move beyond yourself.
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what we need the most we resist the most.
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Negativity costs the U.S. economy between $250 to $300 billion every year in lost productivity,
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Negativity has a weakness.
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I hope you’ll remember it could always be worse.
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were two main reasons why people complained: (1) because they were fearful and helpless and (2) because it had become a habit.
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The positive road will lead to enhanced health, happiness, and success and the negative road will lead to misery, anger, and failure.
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That it’s healthy to vent, and if people don’t have an outlet, then it’s bad for their health.
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We were born to complain.
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must also outgrow the habit of complaining.
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people avoided her lately. They didn’t want to listen to her.
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Maybe temporarily, but in the long run complaining creates a cycle of negativity that feeds itself and grows.
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Some people wouldn’t have anything to say if they weren’t complaining.”
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The positive road is never closed. And if you ever get off of it, you can always get back on.
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The key is to turn complaining against itself and make it work for us. Instead of letting it generate negative energy, we can use it for a positive purpose.
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Focus on feeling blessed instead of stressed. Focus on gratitude.
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Every complaint represents an opportunity to turn a negative into a positive.
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As you know, great companies and teams have great energy and spirit that are fueled by a positive culture and purpose, and it seems we have moved away from this.
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Never doubt your teammates, because when they’re under pressure they will do something amazing.
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Robert always said that one person can’t make a team, but one person can break a team. And worse, negative people can scare away every customer you have.
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Stay Positive
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With so many people telling us we can’t do it, we have to be positive and believe we can.
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The measure of our success will not be determined by how we act during the great times in our life but rather by how we think and respond to the challenges of our most difficult moments.
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90 percent of it is just mindless babble. Pure babble. Remember, focus on the solution, not the problem, and be the change. Change begins with us.”
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always about relationships and people.
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Positive companies aren’t born. They
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are developed.
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You see, the best way to deal with negativity is to create a positive culture where negativity can’t breed, grow, and survive.
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Positive leadership is essential,”
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The root, which is our culture, people, and spirit must be our focus.
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Because people deliver the numbers, people should be our focus, and if we focus on them they will deliver the numbers we want.”
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He focused on people instead of outcomes and as a result he won
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Winning is the by-product of great effort, leadership, coaching, teamwork, and positive energy.
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“Or simply say what you are going to do and do what you say. If you lead with truth, success will follow.
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“This is done through positive communication and positive interactions.
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Negative interactions are necessary as long as they occur much less frequently than positive interactions.
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turn problems and complaints into solutions.”
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To be positive and free or to be imprisoned by our own negativity. To live in the past or to be hopeful about the future. It’s a choice. And only you can make it.”
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Mindless complaining serves no purpose and only sabotages morale and performance.
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employers are empowered to become problem solvers rather than problem sharers.
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“As we roll this out, people will learn that in every complaint is a solution waiting to be discovered that will make us better, stronger, and more successful.
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Playing to win requires a commitment to yourself that even if you fail, you will never give up and never let your goals and dreams die.
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Obstacles are meant to be overcome. Fear is meant to be conquered. Success is meant to be achieved.
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but make sure you give three times as much praise as criticism.
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