One of my favorite stories related to bad experiences is about a man who sent a business friend flowers on the day of his grand opening. However, the order was handled badly by the florist, and the businessman received a bouquet that was intended for a funeral. It was accompanied by a card that said: “My deepest sympathy during this time of sorrow.” When the man called his friend on the phone to wish him well, his friend was confused. “Why in the world did you send me these sympathy flowers?” asked the businessman. The man who had sent the flowers went immediately to the florist to demand an
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