My experience with hundreds of first reports over the years has provided me with a mental checklist for reacting to them: • Does it make common sense? Take a deep breath, rub your eyes. • Does it fit in with everything else that is going on? Is there a context for this event? • How much time do I have to figure this out? • How can I confirm it? Launch the staff! Pick up the phone! • What are the risks, costs, and opportunities lost if the report is true and we delay action? • What are the risks, costs, and missed opportunities if it is false and we act too quickly? • What are the
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