“at the point of decision.” The point of decision can be many places. Because it is important for followers to see and hear from their leader, corporate executives should often visit the factory floor to see what is going on. But then get out of the way so workers, foremen, and line leaders can get on with their jobs. Get back upstairs and work to make sure the guys downstairs get what they need to do the job. That’s what you’re being paid for!
