high but not impossible standards. Mine are achievable with maximum effort. I do not like to see an atmosphere of fear in an organization, where shouting, screaming, and abuse of subordinates are common. You’re probably saying, “Well, who does?” You’d be surprised. I have worked in fear- and abuse-filled organizations and have seen a lot more. Their leaders were at bottom insecure bullies who substituted Sturm und Drang for leadership. I have never known any leader who got the best out of his people that way. “What is a leader?” people ask me. My simple answer: “Someone unafraid to take
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