One of the tasks of the interviewer is to listen for what is not said. Marco did not say, “We turned it around by increasing the pressure for profit.” He did not say, “We developed new measures of quality and demanded improvements.” He did not say, “I brought in new, more skilled, managers.” Instead, Marco described a turnaround in which he provided the overall definition of what had to be done and in which he anticipated and absorbed the costs of change.
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