The Chimp Paradox: The Acclaimed Mind Management Programme to Help You Achieve Success, Confidence and Happiness

by Steve Peters

These three levels are negotiation, mediation and arbitration. The last two involve the third person. Negotiation This is the first step to sorting things out. Approach the person yourself and try to find common ground by listening to each other, respecting opinion and agreeing to differ if you can’t agree. Mediation If you can’t agree but want to sort things out, or you both find it hard to even sit in the same room together, then mediation would be the next step. Mediation is basically where an independent person, agreed by both of you, comes in to help you to resolve your differences. The mediator doesn’t decide but just facilitates the conversation and provides the best setting for getting what you both want. They are effectively a calming influence that manages the conversation and both Chimps! Arbitration This is the next step when you want a decision made but just can’t agree. The arbiter is a person, agreed by both of you, to come in and listen and then to be the judge with a final decision on what will happen. You both have to accept to abide by the decision of the arbiter whether you agree with it or not.