Summary key points • Getting the best out of people depends on how you approach them and what you understand of them. • Having preconceived ideas about people or expectations of them may prejudice how you relate to them. • The best relationships are the ones where you accept the person as they are and work with this. • Walk away from people whose behaviours or beliefs you cannot accept. • Invest a lot in those whom you care about. • The one in five rule means that you need to accept that some people you will never please and they will never like you and it may have nothing to do with you.
