Even today, most customers split their applications software purchases between the software provider and the system integrator. While the software provider sells the software for a set price, the system integrator will provide only a cost “estimate.” If there is a shortcoming in the software, the systems integrator will charge extra to fix it. These extra charges are typically many times higher than the original estimate. The best way to solve this problem is to make the applications software vendor or the systems integrator unconditionally guarantee the price of the software product and the
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