A far better approach is to buy a system that delivers 80 percent of the benefits of a “perfect” system at 20 percent of the cost. After the 80 percent solution is installed and delivering substantial benefits, you then have the option of incrementally enhancing your system’s automation and information capabilities a little at a time. Going for a 100 percent solution requires a perfect understanding of your business before the project starts and a lot of customization to make the software fit. That is a very expensive and risky approach; you might end up with nothing.

