Bhanu Dhir

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making the questions “disfluent” causes people to “think more deeply about whatever they come across. They’ll use more resources on it. They’ll process more deeply or think more carefully about what’s going on. If they have to overcome a hurdle, they’ll overcome it better when you force them to think a little harder.”
David and Goliath: Underdogs, Misfits and the Art of Battling Giants
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