What about culture? Culture isn’t a foosball table. It’s not a paintball outing in the forest. It’s not even the Christmas party where Steve got so drunk that everyone had a good story for the rest of the year. That’s people hanging out and having a good time. No, culture is the spoken and unspoken values and actions of the organization. Here are a few examples: • How we talk to customers—are they always right? • What quality is acceptable—good enough or must it be perfect? • How we talk to each other—with diplomatic tones or shouting matches? • Workload—do we cheer on all-nighters or take
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The brutal truth: your corporate culture probably sucks - low trust, fear, intimidation, micro-aggressions.
