ASK QUESTIONS, STARTING WITH “WHY?”: A series of “why?” questions can brush past surface details and get to the heart of the matter. For example, if you ask someone why they are still using a fading technology (think landline phones), the answers might have more to do with psychology than practicality. 7. REFRAME CHALLENGES: Sometimes, the first step toward a great solution is to reframe the question. Starting from a different point of view can help you get to the essence of a problem. 8. BUILD A CREATIVE SUPPORT NETWORK: Creativity can flow more easily and be more fun when you have others to
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