Like the CEOs of our other operating units, they will operate autonomously: We want them to feel that the businesses they run are theirs. This means no second-guessing by Charlie and me. We avoid the attitude of the alumnus whose message to the football coach is “I’m 100% with you—win or tie.” Our basic goal as an owner is to behave with our managers as we like our owners to behave with us. As we add more operations, I’m sometimes asked how many people I can handle reporting to me. My answer to that is simple: If I have one person reporting to me and he is a lemon, that’s one too many, and if
...more
