Syed Naser

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It is striking to note that Sears received its accolades at exactly the time—in the mid-1960s—when it was ignoring the rise of discount retailing and home centers, the lower-cost formats for marketing name-brand hard goods that ultimately stripped Sears of its core franchise. Sears was praised as one of the best-managed companies in the world at the very time it let Visa and MasterCard usurp the enormous lead it had established
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
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