Matt

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The market research and planning processes that are appropriate for the launch of new products into existing markets simply aren’t capable of guiding a company into emerging, poorly defined markets. And the processes by which a company would experimentally and intuitively feel its way into emerging markets would constitute suicide if employed in a well-defined existing business.
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)
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