Max Riegel

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As long as customers reward improvements with commensurately higher prices, we take it as evidence that the pace of performance improvement has not yet overshot what customers can use. When the marginal utility that customers receive from additional improvements on any of these dimensions approaches zero, then cost is truly the basis of competition.
The Innovator's Solution: Creating and Sustaining Successful Growth (Creating and Sustainability Successful Growth)
by Clayton
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