Doug Lautzenheiser

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Back to my point, the enthusiasm model, if I may call it that, is a bit like the x factor. It’s the elusive and hard-to-predict quality of a thing that makes some percentage of the public nuts about it. When the x factor is present, the public—or some subset of the public—picks up on it right away. For the excited few, the normal notions of what constitutes quality don’t apply. In time, the products that inspire excitement typically evolve to have quality too. Quality is one of the luxuries you can afford when the marketplace is spraying money in your direction and you have time to tinker.
How to Fail at Almost Everything and Still Win Big: Kind of the Story of My Life
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