If you had to boil down the Wal-Mart system to one single idea, it would probably be communication, because it is one of the real keys to our success. We do it in so many ways, from the Saturday morning meeting to the very simple phone call, to our satellite system. The necessity for good communication in a big company like this is so vital it can’t be overstated. What good is figuring out a better way to sell beach towels if you aren’t going to tell everybody in your company about it?
talking to everyone involved first
