And remember when Peter Audet, the Australian financial adviser, seemed to be wasting hours of his time by driving out to help a poor scrap metal worker manage his money? The client turned out to be the wealthy owner of a scrap metal business, resulting in major gains for Peter’s firm—but the story doesn’t end there. Peter learned that the scrap metal owner was too busy running the business to take a vacation, and he wanted to help. A few months later, another client expressed that she wasn’t happy in her job as a manager at an auto body shop. Peter recommended her to the scrap metal owner,
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