Another great approach is to build in third-party checkpoints along the way. For example, instead of you being the one to review the quality for a product support plan, make one of the milestones review and approval by three salespeople, one in each region. That gives you a way to let your people really learn what “good enough” means for themselves. They are growing and will know better next time. You’ve done your job of getting the deliverable produced—and in the process you have also done your job of teaching and growing the capability of your team members.
