One of the best ways to manage yourself in this situation is to get people focused on the desired outcome. When people are asking, “What should we do next?” or customers or media are asking, “What is your specific plan to solve this supply chain/architecture/product issue?” (and you have no idea what they are even talking about), you can say “Help me understand your motivation for asking that question. What is the business outcome you are most concerned about?” Then you can make a comment on the business outcome. You have taken the conversation to a smart and useful place, and you have
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