A few days later, another person reported the LinkedIn issue. Finally Mullenweg reported it too. The volume of reports increased, ending my fire experiment. I asked Beau to take a look and sort it out. The lesson wasn't surprising: mostly what I learned was that I wanted a better way to prioritize defects. Depending on anecdotal reports from users was a poor system. It'd be like running a restaurant where you waited for customers to complain about the food instead of tasting it ourselves before it left the kitchen. But I stayed patient. I floated my observations now and then, but I'd wait
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