The general work flow at Automattic had seven steps: 1. Pick a problem. A basic problem or idea for WordPress.com is chosen. It could be something like, “It's too hard to print blog posts,” or, “Let users share from WordPress to Facebook.” There are always hundreds of ideas and dozens of opinions about which ideas are important. There's no formal system for deciding, but many came from Mullenweg or as suggestions from the Happiness folks. After an idea is chosen, discussion begins on how it should work. 2. Write a launch announcement and a support page. Most features are announced to the world
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