1. Broken windows: good and bad. It's deep in the culture that things should be fixed immediately. This is great. People take pride in keeping things working. But there is definite ADD—people tend to respond to the most recent thing, not the most important thing. Developers definitely stay busy, but I don't think we're good, as a culture, at ensuring the most important work gets done. We should have a real issue priority system (pri 1 = wp.com down, pri 2 = data loss, etc.) since without it, all issue reporting is very subjective, and we default to “fix it now.” It doesn't need to be—it'd make
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