Launch early-win projects. Manage your early-win initiatives as projects, targeted at your chosen focal points. This is what Elena did when she appointed a team to improve customer service in her new position. Elevate change agents. Identify the people in your new unit, at all levels, who have the insight, drive, and incentives to advance your agenda. Promote them or appoint them to lead key projects, as Elena did. Leverage the early-win projects to introduce new behaviors. Your early-win projects should serve as models of how you want your organization, unit, or group to function in the
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