1. Don’t ask questions. 2. Don’t give advice. 3. Don’t bring up your own similar experiences. 4. Don’t analyze or interpret. 5. Don’t do anything else that is distracting or not reflecting the person’s feeling experience. 6. Don’t lapse into a very long silence, letting the other do a monologue. Your silence is the “listening” half of reflective listening. When timed right, silence gives the other the space to go deeper. But also keep reflecting what has been said. Use your intuition in the timing of these two. 7. And no matter what the other says, don’t defend yourself or give your view of
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