In a way, SPECIFYING GOALS also served as a mechanism for CLARITY by focusing on achieving excellence rather than avoiding errors. We found over and over again on Santa Fe that compliance with the procedures had supplanted accomplishing the objective as the ultimate goal. Although we don’t want people to founder, and we want adherence to procedures and best practices, we nevertheless should be on guard against this tendency. The problem with specifying the method along with the goal is one of diminished control.
