Eden

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When you’re trying to change employees’ behaviors, you have basically two approaches to choose from: change your own thinking and hope this leads to new behavior, or change your behavior and hope this leads to new thinking. On board Santa Fe, the officers and I did the latter, acting our way to new thinking. We didn’t have time to change thinking and let that percolate and ultimately change people’s actions; we just needed to change the behavior. Frankly, I didn’t care whether people thought differently at some point—and they eventually did—so long as they behaved in certain ways.
Turn the Ship Around!: A True Story of Turning Followers into Leaders
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