Why would anyone treat their customers that way? Because the users are not really the customers for most social media companies. When platforms offer access to information or services for free, it’s usually because the users are the product. Their attention is a precious substance that companies extract and sell to their paying customers—the advertisers. The companies are competing against each other for users’ attention, and, like gambling casinos, they’ll do anything to hold on to their users even if they harm them in the process.
