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To Sell is Human: The Surprising Truth About Persuading, Convincing, and Influencing Others, by Daniel H. Pink

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waitresses who repeated diners’ orders word for word earned 70 percent more tips than those who paraphrased orders—
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To Sell is Human: The Surprising Truth About Persuading, Convincing, and Influencing Others
To Sell is Human: The Surprising Truth About Persuading, Convincing, and Influencing Others
by Daniel H. Pink
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