How do knowledge workers decide when to say no to the constant bombardment of incoming requests? In the modern office context, they tend to rely on stress as a default heuristic for moderation. If you turn down a Zoom meeting invitation, there’s a social-capital cost, as you’re causing some mild harm to a colleague and potentially signaling yourself to be uncooperative or a loafer. But, if you feel sufficiently stressed about your workload, this cost might become acceptable: you feel confident that you’re close to becoming unsustainably busy, and this provides psychological cover to skip the
...more