perhaps knowledge workers’ problem is not with productivity in a general sense, but instead with a specific faulty definition of this term that has taken hold in recent decades. The relentless overload that’s wearing us down is generated by a belief that “good” work requires increasing busyness—faster responses to email and chats, more meetings, more tasks, more hours. But when we look closer at this premise, we fail to find a firm foundation. I came to believe that alternative approaches to productivity can be just as easily justified, including those in which overfilled task lists and
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