Slow Productivity: The Lost Art of Accomplishment Without Burnout

by Cal Newport

It is the acceptance of this fundamentally uncontrolled nature of knowledge work that provides a solution to our mystery: self-regulation. How do knowledge workers decide when to say no to the constant bombardment of incoming requests? In the modern office context, they tend to rely on stress as a default heuristic for moderation. If you turn down a Zoom meeting invitation, there’s a social-capital cost, as you’re causing some mild harm to a colleague and potentially signaling yourself to be uncooperative or a loafer. But, if you feel sufficiently stressed about your workload, this cost might become acceptable: you feel confident that you’re close to becoming unsustainably busy, and this provides psychological cover to skip the Zoom. You need to feel sufficient personal distress to justify the distress saying no might generate in the other party. The problem with deploying this stress heuristic, of course, is that you don’t start turning away incoming tasks until you find yourself already creeping up to the edge of unsustainable workloads. It ensures that you’ll remain permanently in this exhausting liminal space that immediately precedes the overhead tax tipping point. This is why so many knowledge workers feel vaguely overloaded all the time, and why we were so vulnerable to collapsing into full burnout when pushed by unexpected disruptions: the informal manner in which we manage our workloads ensures we always have dangerously too much to do.