The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

by Gene Kim

“People think that just because IT doesn’t use motor oil and carry physical packages that it doesn’t need preventive maintenance,” Erik says, chuckling to himself. “That somehow, because the work and the cargo that IT carries are invisible, you just need to sprinkle more magic dust on the computers to get them running again.

Tweet this. Amazing analogy.

“Yes, sir,” I say. “The operational risks posed by IT need to be managed just like any other business risk. In other words, they’re not IT risks. They’re business risks.”

“The flow of work goes in one direction only: forward. Create a system of work in IT that does that. Remember, the goal is single-piece flow.”